Frequently Asked Questions

YOU BELONG HERE

No matter where you find yourself in your exploration of mindful movement (beginners and seasoned yogis alike!), we hope you’ll feel free to come as you are and tap into your inner light at Radiance Yoga. From intense workouts to calming restorative practices, we’re here for you every step of the way. Plus, we’re committed to financial accessibility, offering prices lower than most other high-end boutique studios around. Join our incredible community, unified through creative sequencing, strong form and alignment, good vibes, and great music! 

 

I’M NEW TO YOGA, HOW WILL I KNOW WHICH CLASS IS RIGHT FOR ME?

We LOVE yoga newbies! You’ll find several classes on our weekly schedule that are especially geared towards the beginner – Slow Stretch, Gentle, & Slow Flow are a few favorites. You can see detailed descriptions of all our classes here or feel free contact us with any questions!

 

WHAT DO THE DIFFERENT LOCATIONS ON THE SCHEDULE MEAN?

We have one studio, located at 1860 Pembroke Road in Greensboro, North Carolina. Our classes are offered in two uniquely beautiful practice rooms: Our original space, lovingly called the Treehouse, is a gorgeous, light-filled space that looks out upon the trees. In 2019, we broke ground on the Hot Shala, which is heated with far-infrared panels (around 96 degrees) – Trust us, it’s a vibe!

 

CAN I ACCESS RADIANCE ONLINE?

Yes! We know there are so many ways to tap into your inner light and we want to make getting on the mat as easy as possible for you. You can join us for practice online via our On Demand Library!

DO YOU HAVE ANY INTRO OFFERS?

Yes! Our New Student Special is a great way to get to know what we’re all about. Get 3 weeks Unlimited classes for just $60.  If you’ve never been here before, click here for that deal.

 

HOW DO I BOOK A CLASS?

View our schedule here or download the Momence App from Apple App Store or Google Play.

 

WHAT SHOULD I BRING?

A yoga mat! Using your own mat is the most hygienic way to build your practice, plus it fosters a more personal relationship with yoga. We have some available in case you need to borrow one. Bring a small towel and water bottle as well, especially if you want to try out a heated class.

 

WHAT SHOULD I WEAR?

Wear comfortable clothes that move with you and provides decent coverage. Shoes are not worn during yoga. Shoes aren’t even worn in the areas of Radiance where we practice yoga. Please leave them in a provided cubby with the rest of your belongings.

 

WHAT’S YOUR CANCELLATION POLICY?

If you are unable to attend class, please log into your account via the momence app and cancel your reservation as soon as possible. Cancellations made within 2 hours of the start of class will result in the loss of the class credit and unlimited members incur a small fee. This applies to no-shows as well. 

 

DO YOU ALLOW DROP-INS?

Of course! We can never predict when a class will fill up though, so we do recommend signing up in advance. It is also recommended that you arrive at least 10 minutes before class begins to give yourself time to get settled with everything you need. 

 

WHAT IF I’M RUNNING A FEW MINUTES LATE?

If you’ve pre-registered, we try to make every effort to save your spot, but please keep in mind that we lock the front door once class starts for the safety of our staff and students. If there’s no sign of you when it’s time to get flowing, your spot may be given to someone else. 

 

CAN I SHARE MY CLASS PACK?

We do want you to flow with your friends, but class packages are non-transferable. Please also note expiration date of 6 months from the date of activation. Sorry, no exceptions.

 

HOW DO I FREEZE MY MEMBERSHIP?

We require 2 weeks notice to cancel your membership. If you just need to take a break, you can freeze your membership for up to 3 months ONE time per calendar year —and you’ll keep your monthly membership rate upon reactivation! To make changes to your membership, email manager@radianceyogagreensoboro.com 

 

IS THERE A WAY TO AVOID THE CREDIT CARD FEE?

Yes! Set up ACH direct debit on your account! Simply follow these steps:

  • Login to your Momence account.
  • Go to ‘My account.’
  • Remove your existing card(s) on file by clicking the red trash bin icon in the top right corner.
  • Click ‘Save ACH Direct Debit’ then click ‘Update.’
  • Follow the steps as directed by Stripe.
  • You can disconnect your bank account at any point.

Please note: ACH direct debit is currently not available in the Momence app. We’ve found best practice by making your class, package and membership purchases on your desktop through our website before booking your classes in the app if that’s your preferred booking method.

If you are on an auto-renewing membership, Momence will automatically prioritize ACH direct debit as your default payment method, even if you still have a card on file.

CAN I RENT SPACE AT RADIANCE FOR AN OUTSIDE EVENT?

Yes! Click here for more info on private yoga and studio rental options at Radiance. 

COMMUNITY GUIDELINES

Community is our culture here at Radiance and we whole-heartedly believe that yoga is for everyone and everyBODY. Here are some helpful reminders to help us keep this a welcoming space of connection and growth.

Show Up On Time

For many, time in the studio is a sacred hour free of distraction from the outside world and late-arrivals can disrupt everyone’s focus. Please do your best to arrive a few minutes before class is scheduled to begin.

Tech Free Practice Space

It’s traditional to practice yoga in bare feet & comfortable clothing. We ask that you leave the rest of your belongings (including smart devices) outside the studio. If you must bring tech into the practice space, switch it to airplane mode.

Focus on You

We stress the non-competitive nature of yoga and invite you to make the practice your own — honoring your body and doing what is best for you.

Keep It Clean

You are encouraged to get comfortable but please clean up after yourself and be mindful that others in your shared space may be sensitive to strong perfumes and odors.

Stay for the Whole Class

Savasana is the final relaxation posture where everyone is invited to surrender and soak in all of the benefits of their practice. If you need to leave class early, please inform teacher in advance so they can let you know when it’s an appropriate time to slip out.